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Customer Service


Shipping & Delivery

In order to solve the long shipping times and high shipping costs coming from the United States, Marina Vape decided to set up shop in the United Kingdom. With our new shipping & distribution center in the UK we can now offer next day shipping. You heard that right - if you order before 4pm, you get your shipment the next day. That's anywhere in the UK, and anywhere in Ireland. No more high shipping costs and long waits for shipments coming from the other side of the world!

Privacy & Security

The privacy and security of our clients is of upmost importance. We've taken all necessary security measures to ensure that our client's information stays safe & private. If you'd like to know more about our security methods, please don't hesitate to ask.

Returns & Replacements

If any e-liquids purchased directly from Marina Vape do not sell or do not fit within your company's offerings, our unprecedented buy-back program offers industry-leading levels of support. Within 180 Days, the client will have a choice between changing or returning the unsold and unused products. There is a $1 Handling Fee per unit for all incoming exchanges and a $2 Handling Fee per unit for all incoming returns. After 180 days, returns and/or exchanges will no longer be eligible for this program.

Please contact us at sales@marinavape.co.uk or at 07984-606201 with your order number and request.

*We do not resell or redistribute returned and/or exchanged items.

Ordering

Clients can order through our UK sales team or through our new easy-to-use Marina Vape UK website [[insert website]]. Clients need only to make an account on our website and they will be ready to order!

Payment, Pricing & Promotions

Marina Vape UK accepts wire transfers as well as major credit cards. We offer a tiered pricing system on e-liquid orders - order in larger volume to get a better price per bottle. Our website will automatically apply discounts based on the size of your orders, or your account manager can apply specific promotions to your order.

Viewing Orders

By logging into your account on the Marina Vape UK website, you can view all of your order information. This makes it easy to view and keep track of previous payments, prices, quantities, or returns. Your entire order history is at your fingertips.

Updating Account Information

All account information can be updated on the Marina Vape UK website. Addresses, payment methods, or store information can all be updated or modified quickly and easily online. You can also add an unlimited amount of separate stores or shipping addresses.